• Terms & Conditions

    This page tells you the terms and conditions (Conditions) on which we supply any of the products (Products) listed on our website www.playactiveuk.co.uk (Website) to you. Please read these terms and Conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and Conditions.


    1. Access

    1.1 You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.


    2. Your Status

    2.1 By placing an order on our site, you warrant that:

    • (1) You are legally capable of entering into a binding contract
    • (2) You are at least 18 years old
    • (3) You are a resident of Great Britain


    3. Service Availability

    3.1 Our Website is only intended for use by people resident on the mainland of Great Britain. We do accept orders from individuals resident at or deliver to addresses elsewhere, including Northern Ireland, the Channel Islands and the Isle of Man however you will be charged an additional fee on checkout for the delivery of your Products.


    4. Price

    5.1 All prices quoted include value added tax but exclude delivery costs, which will be added to the total amount on checkout.

    4.2 The price of any Products will be as quoted on our site, except in cases of obvious error.

    4.3 Payments for all Products must be by credit/debit card or via paypal. We accept payment with Visa, Mastercard, Delta and Switch.

    4.4 Prices of Products on our site are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an invoice.


    5. Warranty

    5.1 We offer a 12 month warranty from the day of receipt of the Products against manufacturers defect.

    5.2 We will not replace any Products due to accidental damage, weather damage or misuse of the Products.

    5.3 Each warranty claim will be investigated based on the information given by the Customer and the courier service to determine the cause. We will endeavour to complete each claim within 14 days. Failure to provide information when requested will result in a claim being rejected.


    6. Returns

    6.1 If you receive an item that is damaged this must be reported to us within 48 hours of receipt, failure to report within this time we cannot accept liability. If you decide to return the item to us any postage costs will be your responsibility.

    6.2 You have the right to cancel your order, for free returns simply return the item to us in its original condition within 14 days of receipt. The cost of returning the item to us is your responsibility, after this time any item will be liable to a 10% restocking fee minimum £20.

    6.3 If a Product is reported faulty and returned to us but tested as fully functional on return you will not be entitled to a full refund.

    6.4 Any item that falls into the points above (6.1 6.3) will be liable to a 10% restocking fee minimum £20.

    6.5 Any item that is not damaged but rejected on delivery (if ordered by mistake for example) will be liable to a return cost back to us of £20.

    6.6 Any item that has been attempted delivery by the courier but you was not available and you have not contacted the courier to arrange another day will be sent back to us and there will be a re-delivery fee of £10-20 depending on the size of the item.


    7. Our Rights

    7.1 We reserve the right to: modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you. You confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.


    8. Consumer Rights

    8.1 You are entitled to cancel your order of your Products if you so wish on the condition that you exercise your right within 14 days of receiving the Products.

    8.2 To cancel a contract, you must inform us in writing and (if the Products have been delivered to you) return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk.

    8.3 You will not have any right to cancel a contract for Products if they have been used


    9. Written Communications

    9.1 Applicable laws require that some of the information or communications we send to you should be in writing. If you order Products from us via our site or otherwise notify us of an email address for you, you accept that communication with us may be mainly electronic. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

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