Delivery Information
PlayActive endeavour to dispatch all items within 1 working day. We send our items via an overnight courier who have a 97% success rate of next day delivey (Mon - Fri). However, in some small cases a delay can occur and therefore we cannot guarantee 100% your item will arrive next day. However, if there is a delay the courier will always try to deliver the following day, if you need any assistance tracking your item please get in touch with us and we'd be more than happy to assist you.
free delivery
if you are located in the highlighted areas delivery is free of charge.
surcharge £19.99
postcodes in the highlighted areas will incur an additional fee of £19.99 on checkout.
surcharge £200.00
any offshore postcodes will incur an additional fee of £49.99 on checkout.
Returns Information
We understand how inconvenient it can be when you buy a product and aren't 100% satisfied with it. For this reason we have designed our returns policy to prevent any further inconvenience to you in these instances.Even though we're sure you'll be happy with your purchase, it's important that you are aware of how we deal with returns in the event that you need to send something back.
- - You can return your goods for a full refund as long as you inform us of your intention to return the goods within 14 days of receipt (starting from the day after you receive your goods).
- - Goods need to be returned in the original packaging and in an unused condition.
- - All return costs are down to the buyer and it is recommended that you return your items using a trackable method with appropriate insurance (if required).
We endeavour to get your items to you in fully working order, however in the event that your items do become faulty, please read below on what you should do next.In a lot of cases with some products, faults can be fixed by performing some basic troubleshooting, so to prevent any further inconvenience to you we advise that you contact our Customer Service team who can guide you through some basic troubleshooting before sending items back.
